Shipping Policy

At US IDEAL CRAFT, we understand that every gift is special and reaching you on time is important to us. We always make our best efforts to process and dispatch your order as quickly as possible.

1. Order Processing & Dispatch

Once your order is successfully placed and the required personalization details are received, we begin processing your order.

We make every reasonable effort to prepare and dispatch your order at the earliest possible time. Processing time may vary depending on the product, personalization requirements, order volume, and other factors.

2. Delivery Time

After dispatch, your parcel is handed over to our courier/shipping partner for delivery.

We always try our best to ensure that your parcel reaches you as soon as possible. However, actual delivery time depends on the courier partner and the delivery location.

Delivery may occasionally take longer than the estimated time due to circumstances beyond our control, such as:

• Courier network delays
• Weather conditions
• Natural disasters
• Strikes or transportation issues
• High shipping volume
• Remote or difficult-to-reach locations
• Address-related issues
• Public holidays
• Other unforeseen circumstances

3. Courier Delays

US IDEAL CRAFT is not responsible for delays caused by the courier or logistics partner after the order has been dispatched.

While we cannot control the courier's delivery timeline, we will always try to assist you and coordinate with the courier partner whenever possible.

A delay by the courier does not automatically qualify an order for a refund or cancellation if the parcel has already been dispatched.

4. Incorrect Address or Contact Details

Customers are requested to provide a complete and accurate delivery address and active contact number while placing the order.

US IDEAL CRAFT will not be responsible for delivery issues caused by an incorrect, incomplete, or incorrect contact/address information provided by the customer.

Any additional shipping charges arising due to address correction, re-shipping, or re-delivery may be payable by the customer.

5. Tracking Information

Once your order is dispatched, tracking details may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the latest status of your shipment.

Please note that tracking updates are provided by the courier partner and may sometimes take time to appear or update.

6. Delivery Attempts

The courier partner may make multiple delivery attempts depending on their delivery process.

Customers are requested to remain available at the provided delivery address and respond to courier calls when necessary to avoid delivery failure.

7. Our Commitment

Although certain aspects of shipping are outside our control, we are committed to processing your order carefully and dispatching it as quickly as reasonably possible.

If you experience any issue with your shipment, please contact our customer support team. We will do our best to assist you.

❤️ Thank You for Your Understanding

We appreciate your patience and understanding regarding courier-related delays. Our goal is always to deliver your personalized gifts safely and as quickly as possible.

Thank you for choosing and trusting US IDEAL CRAFT. ❤️

Note: Delivery timelines are estimates and are not guaranteed, as final delivery is handled by third-party courier/logistics partners.